Director of Membership
and Membership Services

The NCA is a collaborative environment with a relatively small staff where teamwork is valued.

 

Responsibilities

Serve as a member of the association’s senior leadership team

  • Attend and represent the Membership Department in executive staff meetings about all aspects of the association and its management.

  • Formulate, develop, and implement NCA’s policy agenda with direction from and in collaboration with executive director. Supervise development of policy relevant to member recruitment, engagement, and retention and any other issues or concerns related to membership.

  • Establish membership strategies aligned with organizational goals to drive organizational results and key performance indicators.

  • Collaborate with Legislative Assembly about membership participation and other member-related issues.

  • Collaborate in organizing the annual meeting.

Lead NCA Membership and Membership Services

  • Develop Membership and Membership Services operational performance metrics.

  • Establish direction and oversee all aspects and relations with members.

  • Set direction and provide conceptualization, development, administration, and marketing of NCA’s initiatives to retain and increase members, including annual renewals.

  • Manage all communication with members including queries from members and NCA in-house member newsletters.

  • Manage staff and conduct timely and constructive performance evaluations.

  • Manage departmental operating budget and annual work plan.

 

Qualifications

  • Master’s degree in Communication or related field.

  • At least five years of progressively responsible experience in membership services or related department with a nonprofit organization or membership association.

  • Superior/excellent writing and editing skills, including the ability to research and synthesize information into content that meets members’ needs and aligns with NCA’s strategic objectives.

  • Experience in developing and executing an organization-level strategic plan.

  • Ability to effectively employ electronic and social media in outreach to members.

  • Ability to collaborate in a team.

  • Demonstrated customer service orientation with strong communications skills.

  • Ability to manage  competing priorities and a willingness to critique and improve current practices.

  • Ability to carefully consider diverse perspectives.

  • Evidence of strong leadership and initiative.

  • Demonstrated commitment to inclusion, diversity, equity, and access through marketing and communications.

Note

Several professional profiles may be well suited to this position. Should your qualifications be different from those described below but you believe this is the job for you, please do not hesitate to apply. The Higher Education Group is assisting NCA with these searches. Applications will be reviewed as received until the position is filled.  The salary is competitive.

Work Mode

The NCA operates in a hybrid work mode, three days in the office, two days at telework. The work mode is regularly reviewed to meet the evolving needs of the association. Such review may necessitate changing a position’s mode of work designation.

To Submit an Application

To apply, please e-mail a PDF file with the following information:

  • A cover letter describing your interest in this position;

  • Your C.V. or resume;

  • The names and contact information of at least 3 references.

  • Send to NCA@heig-edu.com with “Membership
    and Membership Services” in the subject line.

    Thank you.